The group says that Bank of America employed private IT firms such as TEKsystems to spy on hacker forums, but also social media networks. Special software was created to use keywords to troll the Internet in order to judge sentiment about BoA among other things.
According to the website of TEKsystems,
We have the largest global network of credentialed IT professionals to lead and support your engagements. With over 100 locations, nearly 3,500 employees throughout North America, Europe and Asia and an IT consultant network that encompasses over 81% of the IT workforce, we deploy more than 80,000 technical professionals annually to support critical engagements at more than 6,000 client sites, including 82% of the Fortune 500.
- See more at: http://www.activistpost.com/2013/03/data...quULG.dpuf