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Debt collectors reach new low
04-25-2012, 08:55 PM #1
Kreeper Griobhtha
Posts:10,578 Threads:633 Joined:Feb 2011
Debt Collector Is Faulted for Tough Tactics in Hospitals

Quote:Hospital patients waiting in the emergency room or convalescing after surgery could find themselves confronted by an unexpected visitor: a debt collector at bedside.

One of the nation’s largest medical debt-collection companies is under fire in Minnesota for having placed its employees in emergency rooms and other departments at two hospitals and demanding that patients pay before receiving treatment, according to documents released Tuesday by the Minnesota attorney general. The documents say the company also used patient health records to wrangle for more money on overdue bills.

Indistinguishable from medical staff members, Accretive employees register patients, take down sensitive health information and champion aggressive bill collection goals with incentives like gift cards for staff members, the company records show.

In its pitches to hospitals, Accretive boasts that it trains its staff to focus on getting payment. Employees in the emergency room were told to ask incoming patients first for a credit-card payment. If that fails, employees are told to say, “If you have your checkbook in your car I will be happy to wait for you,” internal documents show.

While hospital collections increased, patient care plummeted, the employees said. “Patients are harassed mercilessly,” a hospital employee told Ms. Swanson. Another hospital employee complained, “We were told if we don’t get money from patients, in the emergency room, we will be fired.”

Accretive debt-collection employees, calling themselves “financial counselors,” are instructed by the upper management ranks to stall patients entering the emergency room until they have agreed to pay a prior balance, according to the documents.

Patients with outstanding balances are closely tracked by Accretive staff members, who list them on what employees refer to as “stop lists,” internal documents show. In March 2011, doctors at Fairview complained that such strong-arm tactics were discouraging patients from seeking life-saving treatments, but Accretive officials dismissed the complaints as “country club talk,” the documents show.

An Accretive Health spokeswoman said, “We have a great track record of helping hospitals enhance their quality of care.”

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I am not your rolling wheels, I am the highway
I am not your carpet ride I am the sky
I am not your blowing wind, I am the lightning
I am not your autumn moon, I am the night
The night
04-25-2012, 09:04 PM #2
JayRodney ⓐⓛⓘⓔⓝ
Posts:31,268 Threads:1,438 Joined:Feb 2011
damned.gif What slime balls. Healthcare in the states is the most ƒükkêd up rip off anywhere on earth, and should BOcare make it through the supreme court, look the ƒück out.
These bastards don't belong in a hospital unless in a bed recouping from having the shït beat out of them. How much more oppression and punishment for this and that can people take before things get really ugly?

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Anonymous Kritter Show this Post
04-25-2012, 10:39 PM #3
Anonymous Kritter Incognito Anonymous
 
iagree.gif
04-25-2012, 10:50 PM #4
Athenagoddess Member
Posts:476 Threads:81 Joined:Mar 2012
I would call security and have them removed! wtf2.gif
04-25-2012, 11:16 PM #5
Shadow Mrs. Buckwheat
Posts:12,782 Threads:1,182 Joined:Feb 2011
Nothing about the US health care system surprises me anymore. Saddens me but doesn't surprise me.
04-26-2012, 09:16 PM #6
Tacolover II Member
Posts:427 Threads:59 Joined:Feb 2011
Hate em, health insurance companies too. When my wife was in the hospital very sick a Rep came to hospital and tried to have her removed for outpatient care. I was hot hot hot, she passed away 2-weeks later.

Slimeballs. All of them, then insurance did not want to pay for some of her treatments. Had to talk to doctors an they had to send letters to my insurance company for them to accept treatments. This all took months to clear up.

Then came the debt collectors for money the insurance claimed was too high. What a freaking mess. Hope nobody ever has to go through what I endured...
04-26-2012, 09:38 PM #7
JayRodney ⓐⓛⓘⓔⓝ
Posts:31,268 Threads:1,438 Joined:Feb 2011
sad2.gif There aren't words for what you've been through Taco, just glad to see you're hanging in there.

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