If you own stock in that company, keep that in mind.
The reality is that Facebook is just a bunch of kids who don't really know how to run a business. They might know how to write some code, but that's as far as it goes. Even their coding is effed up in the area where advertisers need to do their thing. Keep in mind it is the advertisers who make Facebook possible.
If you have any service issues, the only recourse is their forum. They MIGHT answer your question after two weeks go by. Or maybe not.
Meanwhile, their interface with those of us who actually pay their bills sucks so bad it isn't funny.
Pray for me.