It turns out that the person in charge of tech issues is located in Orlando! Or he was in Orlando. He ran away for some reason. hehe There is no telling when he'll be back and have the matter fixed.
Meanwhile, the patent attorney's main office is right next to Fort Lauderdale. His satellite offices are in Orlando and Tallahassee... all soaked by hurricane Irma.
Let me take a moment here to stick my head out the window and scream! With my luck, a branch would blow off a tree at that moment. LOL
Pray for me.